💰 Refund Policy – Bripure Overseas

At Bripure Overseas, we strive to ensure complete satisfaction with every export order. As a global exporter of agricultural and wellness products, we follow a transparent and fair refund policy in line with international trade standards.

🔄 Refund Eligibility

Refunds may be considered under the following conditions:

1. Product Damage or Quality Issue:

   • If the buyer receives damaged goods or finds a quality issue not matching agreed specifications (with proof – images, inspection report).

   • Must be reported within 3 days of receiving the shipment.

2. Incorrect Shipment:

   • If the product received is different from what was ordered, based on the PI/FCO/SPA.

3. Order Cancellation (Before Dispatch):

   • If the buyer cancels the order before production or dispatch, a partial or full refund may be provided after deducting any processing or administrative charges.

❌ Non-Refundable Cases

• Refunds are not applicable once the shipment is dispatched and documents are issued, unless proven to be faulty.

• Perishable goods, customized packaging, and D2C personal orders are non-refundable.

• No refund for delays due to port congestion, customs clearance, or logistics issues beyond our control.

💼 Refund Process

1. Send an email to bripureoverseas@gmail.com with:

   • Order details

   • Invoice number

   • Reason for refund request

   • Supporting evidence (photos, videos, inspection reports)

2. Our team will verify the claim within 5–7 working days.

3. If approved, the refund will be processed to the original payment method or via bank transfer within 10–15 working days.