🆘 Help & FAQs – Bripure Overseas

Welcome to the Help Center of Bripure Overseas. Below are some of the most commonly asked questions to assist you in understanding our products, services, and export process.

🛍️ PRODUCTS & ORDERS

Q1. What products do you offer for export?
We offer a wide range of high-quality products including:
– Spices (Whole & Ground)
– Seeds & Oilseeds
– Pulses & Grains
– Dried Fruits & Nuts
– Herbal Powders
– Cold-Pressed Oils
– Organic Fertilizers
– Natural Personal Care Products

Q2. Can I request product customization or private labelling?
Yes, we offer custom packaging, private labelling, and bulk customization based on your market needs. MOQ may apply.

Q3. Do you offer samples before placing a bulk order?
Yes. We can provide samples for most products on request. Freight and courier charges may be borne by the buyer.

🚚 SHIPPING & DELIVERY

Q4. Which countries do you export to?
We export to 27+ countries including the USA, UAE, Germany, UK, Canada, Qatar, Saudi Arabia, and more.

Q5. What shipping methods do you offer?
We offer shipping via Sea Freight, Air Cargo, and Express Courier under trade terms like FOB, CIF, EXW, and DDP (on request).

Q6. What is your average dispatch time?
Typically, orders are dispatched within 5–15 working days depending on product type and order quantity.

📄 DOCUMENTATION & COMPLIANCE

Q7. What export documents do you provide?
We provide:
– Commercial Invoice
– Packing List
– Bill of Lading / AWB
– Certificate of Origin
– Phytosanitary Certificate
– FSSAI, COA, SGS reports (on request)
– SPA and FCO documents at no cost

Q8. Are your products certified for quality and food safety?
Yes. Our products comply with FSSAI, ISO standards, and can be certified Halal, Kosher, or Organic as per buyer needs.

💳 PAYMENT & REFUND

Q9. What payment methods do you accept?
We accept:
– 100% Advance Bank Transfer
– LC at Sight
– TT / SWIFT Transfer
– 50% Advance + 50% before dispatch (in some cases)

Q10. What is your refund policy?
Refunds are applicable in cases of damaged, incorrect, or poor-quality goods – subject to inspection and claim within 3 days of delivery. See our full Refund Policy for details.

🌐 D2C & BRAND

Q11. Do you have a direct-to-consumer (D2C) brand?
Yes, we operate globally through our D2C brand:
🌐 www.bripure.com
You can directly purchase our premium wellness, spice, and organic range online.

Q12. How can I contact your team for support?
📧 bripureoverseas@gmail.com
📞 +91 87552 13538
Or visit our Contact Us page for complete details.

Still Have Questions?

If your question isn’t listed above, feel free to reach out. Our team is always happy to assist you with product details, order support, or export guidance.